FAQ

Payment options

For payment purposes I do prefer Paypal, otherwise you are welcome to use all the accepted payment methods

Processing & Shipping

Once I have received your order I will being to prepare your package. I take great care to insure your items are well packaged and mailed within 1-2 business days unless otherwise notified.

I use Canada Post service for all shipping.

Regular Service and Delivery Time
PLEASE BE ADVISED: there is no tracking available for any of these following services.

Shipping in Canada:
Regular mail service, delivery up to 2 weeks depending on the province it is going to.

Shipping to United States:
Light Packet service, delivery can be 4 to 6 business days depending the location of the state.

Shipping Internationally:
International Small Packet Air service delivery can be 3 to 4 weeks travel time.

Please remember that shipping during any holiday season can be very unpredictable.
The upgraded choices so that your package will be delivered with tracking or that it arrives sooner are as follows:

Tracked Pkt to the USA takes 6 business days

Xpresspost to the USA takes 2 business days with guaranteed delivery

Expedited to the USA takes 4 business days

Customs and import taxes

International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees

Returns & exchanges

If you are not satisfied with your purchase contact me within 14 business days of the ship date, you can have a credit once the product has been returned safely to me.

I do not accept cancellations of orders.
But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional policies and FAQs

Privacy policy

I will only use your shipping and billing address, and contact information

– to communicate with you about your order
– to fulfill your order
– for legal reasons (like paying taxes)